GENERAL TERMS AND CONDITIONS OF BEXPO s.r.o.
Article 1 Basic provisions
1.1 These general terms and conditions (the “GTC”) govern the rights and obligations between BEXPO s.r.o. (the “seller”) and the buyer when concluding distance contracts through the e-shop at www.bexpo.sk.
1.2 Seller details:
Business name: BEXPO s.r.o.
Registered office: Šoltésovej 105/23, 036 01 Martin, Slovak Republic
Company ID (IČO): 51463440
Tax ID (DIČ): 2120715938
VAT ID: SK2120715938
E-mail: office@bexpo.sk
Phone: +421 911 782 919
Registered in the Commercial Register of the Slovak Republic, District Court Žilina
1.3 The buyer is a natural or legal person who submits an order through the e-shop. A consumer is a buyer who is a natural person and who, when concluding and performing the contract, does not act within their business or profession. Provisions of the GTC intended for consumers do not apply to a business buyer.
1.4 Before submitting the order, the buyer agrees to these GTC by ticking the relevant box.
1.5 The supervisory authority is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, www.soi.sk (Section 26 of Act No. 108/2024 Coll.).
Article 2 Subject of the contract and product types
2.1 The subject of a contract concluded through the e-shop is:
a) e-learning courses: online training courses in occupational safety and health (BOZP), fire protection (OPP), occupational health services (PZS) and related areas, provided as digital content in the client zone at www.bexpo.sk,
b) in-person and blended courses: professional training courses held in person or in blended form; the date, venue and scope are stated in the product description or confirmed by e-mail,
c) plastic cards and certificates: documents issued after successful completion of a course, sent by post or handed over in person.
2.2 The detailed specification of each product is stated on its page in the e-shop. Before submitting an order, the buyer may contact the seller.
Article 3 Order and conclusion of the contract
3.1 An order can be submitted through the e-shop at www.bexpo.sk after selecting the product, specifying the quantity and filling in the contact and billing details.
3.2 Before submitting the order, the buyer can check and correct all entered data.
3.3 The buyer submits the order by pressing the button “Order with obligation to pay” (“Objednávka s povinnosťou platby”). By submitting the order, the buyer becomes obliged to pay the price (Section 17(4) of Act No. 108/2024 Coll.).
3.4 After the order is submitted, the seller sends the buyer an automatic confirmation of its receipt. This confirmation is not an acceptance of the offer to conclude the contract.
3.5 The contract is concluded a) upon confirmation of the online card payment, or b) upon crediting of the full invoiced amount to the seller’s account in the case of a bank transfer.
3.6 The seller sends the buyer a confirmation of the concluded contract by e-mail (durable medium). The confirmation contains these GTC, information on the right of withdrawal and, if the consumer has given it, also confirmation of the consent under Article 6.5 (Section 17(12) of Act No. 108/2024 Coll.).
3.7 The seller may refuse an order if capacity is exhausted, in case of an obvious price error or for another serious reason. Any payment will be refunded in full.
Article 4 Price and payment terms
4.1 Prices are stated in euros excluding and including VAT. The seller is a VAT payer; the current VAT rate is 23 %.
4.2 The price is binding at the moment the order is submitted.
4.3 Payment methods:
a) online payment card through a secure payment gateway,
b) bank transfer based on a proforma invoice payable within 14 days.
4.4 The seller sends the tax document to the buyer electronically no later than 5 working days after the payment is confirmed.
4.5 If the buyer is in delay with payment of the proforma invoice, the seller is entitled to withdraw from the contract.
4.6 If, when ordering a recurring service, the buyer chooses payment by card through the payment gateway, the buyer agrees that the seller registers the payment card for recurring payments and automatically charges the amount for each subsequent billing period (monthly or annual according to the contract) to the card without further confirmation. The buyer is informed of each payment by an invoice sent electronically. If the payment cannot be charged, the seller sends an invoice with a payment link. The buyer may withdraw consent to recurring payments at any time by e-mail to office@bexpo.sk. Withdrawal of consent does not apply to services already provided, which the buyer is obliged to pay for.
Article 5 Delivery
E-learning courses
5.1 The seller makes the e-learning course available in the client zone at www.bexpo.sk immediately after payment, in the case of a consumer with the consent under Article 6.5. Login details are sent to the e-mail address stated in the order.
5.2 Access to the course is active for the period stated in the product description, but at least 30 days from activation.
5.3 The seller is not liable for inability to access the course for reasons on the buyer’s side (for example a non-functional internet connection or an incompatible browser).
In-person and blended courses
5.4 After the contract is concluded, the seller confirms the date, venue and organisational instructions by e-mail within 5 working days.
5.5 If the minimum number of participants is not reached, the seller offers an alternative date or refunds the full price within 14 days.
Plastic cards and certificates
5.6 The seller sends the plastic card or certificate by post to the address stated in the order within 10 working days of successful completion of the course.
Article 6 Withdrawal from the contract by a consumer
6.1 The consumer has the right to withdraw from the contract without giving a reason within 14 days. For services and digital content, the period runs from the day the contract is concluded; for goods, from the day of their receipt (Section 20(1) of Act No. 108/2024 Coll.).
6.2 The consumer may withdraw:
a) using the function “Withdraw from contract here” (“Odstúpiť od zmluvy tu”) at www.bexpo.sk (Section 20a of Act No. 108/2024 Coll.); after using it, the consumer receives a confirmation on a durable medium,
b) by an unequivocal statement sent by e-mail to office@bexpo.sk or by post to the seller’s registered office; the consumer may use the model form attached to these GTC (Section 20(6) of Act No. 108/2024 Coll.).
6.3 The deadline is met if the consumer sends the notice of withdrawal no later than on the last day of the period (Section 20(7) of Act No. 108/2024 Coll.). The seller confirms receipt of the notice to the consumer (Section 20(9) of Act No. 108/2024 Coll.).
6.4 The seller refunds to the consumer all payments received under the contract within 14 days of receipt of the notice of withdrawal, using the same means of payment the consumer used (Section 22(1) and (6) of Act No. 108/2024 Coll.).
6.5 E-learning course (digital content): the seller makes the course available immediately after payment, i.e. before the withdrawal period expires, on the basis that the consumer, in the order, expressly consents to the supply of digital content beginning before the withdrawal period expires and declares that they have been informed that by giving this consent they lose the right of withdrawal (Section 17(10) of Act No. 108/2024 Coll.). An order for an e-learning course cannot be submitted without this consent. Once the course has been made available with the consent and its confirmation under Article 3.6, the consumer has no right of withdrawal (Section 19(1)(m) of Act No. 108/2024 Coll.).
6.6 In-person or blended course (service): if the course takes place within the withdrawal period, the seller provides it to the consumer only at the consumer’s express request to begin the service before the period expires, together with a statement that the consumer has been informed of the consequences of withdrawal (Section 17(10) of Act No. 108/2024 Coll.). If the consumer withdraws after the service has begun, the consumer pays only for the performance provided until withdrawal (Section 21(5) of Act No. 108/2024 Coll.). If the service has been fully provided with the consumer’s consent, the consumer has no right of withdrawal (Section 19(1)(a) of Act No. 108/2024 Coll.).
6.7 Withdrawal by the consumer within the period under Article 6.1 is free of charge. The cancellation terms under Article 7 apply to the consumer only after this period has expired.
6.8 The right of withdrawal under Act No. 108/2024 Coll. belongs only to consumers. A business buyer cancels participation in a course under Article 7.
Article 7 Cancellation terms for in-person and blended courses
7.1 This Article applies to business buyers and to consumers after the withdrawal period under Article 6.1 has expired. Participation in a course can be cancelled by e-mail to office@bexpo.sk:
a) more than 10 working days before the course: free of charge, 100 % of the price is refunded,
b) 5 to 10 working days before the course: cancellation fee of 30 % of the course price,
c) less than 5 working days before the course: cancellation fee of 50 % of the course price,
d) on the day of the course or in case of non-attendance without cancellation: 100 % of the course price.
7.2 The buyer may transfer the registration to another participant free of charge (same course and date) no later than 2 working days before the course by a request sent to office@bexpo.sk.
7.3 If the seller cancels or postpones the course, the buyer is entitled to an alternative date or a refund of the full price within 14 days.
Article 8 Complaints procedure
8.1 The seller is liable for defects of products and services under the Slovak Civil Code and Act No. 108/2024 Coll.
8.2 The buyer submits a complaint without undue delay by e-mail to office@bexpo.sk or by post to the registered office. The complaint contains:
a) the name and surname or business name of the buyer,
b) the order or invoice number,
c) a description of the defect,
d) the requested way of handling.
8.3 The seller confirms receipt of the complaint to the buyer in writing within 3 working days and remedies the defect no later than 30 days after it was notified. If the seller rejects the complaint, it informs the buyer in writing (Section 4(1)(j) and (k) of Act No. 108/2024 Coll.).
8.4 If the complaint is justified, the seller, depending on the nature of the defect, provides a repair, repeated provision of the service, a reasonable discount or a refund of the price paid.
Article 9 Request for redress and alternative dispute resolution
9.1 The consumer has the right to contact the seller with a request for redress if they are not satisfied with how a complaint was handled or if they believe the seller has violated their rights. The request can be sent to office@bexpo.sk.
9.2 If the seller rejects the request or does not respond within 30 days of its sending, the consumer has the right to file a proposal to initiate alternative dispute resolution (Section 11 of Act No. 391/2015 Coll.).
9.3 The competent alternative dispute resolution body is the Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Consumer Dispute Resolution, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27, e-mail ars@soi.sk or adr@soi.sk, www.soi.sk. The consumer may also use another authorised alternative dispute resolution body.
9.4 The proposal must be filed within one year from the day the rejecting response was delivered or from the expiry of the 30-day period without a response. The body may refuse to deal with a dispute whose value does not exceed 20 euros (Section 13(5)(a) and (c) of Act No. 391/2015 Coll.).
Article 10 Personal data protection
10.1 The seller processes the buyer’s personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on personal data protection.
10.2 The seller processes personal data to handle the order and fulfil legal obligations and, with the buyer’s consent, also to send commercial communications.
10.3 Detailed information is provided in the Personal Data Protection document at www.bexpo.sk.
Article 11 Final provisions
11.1 These GTC are valid and effective from 02.10.2026. The seller may amend the GTC; an amendment takes effect on the day of its publication at www.bexpo.sk. Orders submitted before an amendment are governed by the GTC valid at the time they were submitted.
11.2 Legal relations not governed by these GTC are governed, for business buyers, by Act No. 513/1991 Coll. (Commercial Code) and, for consumers, by Act No. 40/1964 Coll. (Civil Code) and Act No. 108/2024 Coll. on consumer protection and on amendments to certain acts.
11.3 If any provision of these GTC is invalid or unenforceable, the remaining provisions remain in force.
11.4 The GTC are drawn up in the Slovak language; the governing law is the law of the Slovak Republic. This translation is provided for information; the Slovak version is decisive.
Annex: Model withdrawal form (Annex No. 2 to Act No. 108/2024 Coll.)
MODEL FORM FOR WITHDRAWAL FROM A DISTANCE CONTRACT AND AN OFF-PREMISES CONTRACT
(Complete and return this form only if you wish to withdraw from a distance contract or an off-premises contract.)
– To: BEXPO s.r.o., Šoltésovej 105/23, 036 01 Martin, Slovak Republic, office@bexpo.sk
– I/We* hereby give notice that I/we* withdraw from the contract for the supply or provision of the following product: ..............
– Date of order/date of receipt* ..............
– Name and surname of the consumer(s)* ..............
– Address of the consumer(s)* ..............
– Signature of the consumer(s)* (only if this form is submitted on paper) ..............
– Date ..............
* Delete as appropriate.
E-shop: bexpo.sk | Valid from: 02.10.2026
BEXPO s.r.o., Šoltésovej 105/23, 036 01 Martin
office@bexpo.sk | +421 911 782 919